On 20SEP, having heard nothing about my order even though I had inquired twice online, I called and was told they were waiting on the TPMS sensors. Never answer phones. I WILL UPDATE RESULTS WHEN THEY HAPPEN ? Working with CARID's customer service was a bit upsetting! Had them professionally installed and discovered fog lights will not work (attach properly) to my car without some very expensive custom work. I hit the purchase button. Even after confirmation that the manufaturer had received the items back in perfect condition, CARiD would not issue my full refund willingly. Ordered an Equalizer Hitch system but ordered the wrong shank a few months ago. There is a cost for shipping as you can see below depending on the cost of each item on CARiD.com. I have zero faith that will happen. My experience matches all the plethora of 1 star reviews about CARiD.com: They ship shoddy parts then refuse a refund. When I emailed to inquire shipment, the rep was unable to tell me whether it was shipped from the warehouse or not. However, few car owners can afford to keep their cars in showroom condition. Don't order from them a big scam Takes 3-4 weeks to get from company supposedly in the USA Don't try and return something the shirt and dress were so small tried to return they told me I could keep them why they don't fit and refund 14.00 cost was 83.00 what' about my 70.00 best they could do was 24.00 60.00 lesson. NO CUSTOMER SERVICE AND COMPUTER PROGRAMS DESIGNED TO RIP YOU OFF! I ordered them in early May. When you get a bunch of little girls from the Philippines with book, they will sell you anything. Kathy ended the chat for me, before I was able to say any more on the issue. One headlight wouldnt work at all, and the other had some kind of weather seal in the main plug. During the attempted installation it was found there was no way these would fit, despite their website & customer supports insistence they would fit. Detailed Ratings. Ive been selling wheels for 15yrs and that stuff just doesnt happen. Two weeks later I called and spent an hour and a half on hold to be told the billing department apologized and that I would have my money back the next day. Purchased $800 worth of wheels and accessories on August 12, 2021. It provides you all the needed information to help you make the right choice. Bought a dash cover from them. I did not notice this until the wheels shredded my back tires. So I said its ok Ill just refuse the shipping when the package arrives. They also dont have to deal with my wife who is livid that her Jeep is not done! Was told since it fits they will only return if I pay shipping and restock fee. If they make a mistake they won't take responsibility for it. I live in a dusty area. ***TIP*** for consumers: Press extension 82 when you call the 1800 number. I was told that it was out for delivery and that I would get it by the end of the day. WHY? Yes you read that right, they said the $2.83 tube of dielectric grease cost $64.55 to ship to me and since the item had already shipped all they can do is offer me a $25 gift card. We would like to show you a description here but the site won't allow us. Ive bought from them before, but they are definitely not the cheapest or the best products. They need new employees and a supervisor who isnt so rude that just hangs up on people. Doylestown, PA 18902. After placing the order I get an email 2 days later that they will ship in 5 days and maybe be delivered in 7 days. I started online chat again and got Kathy. Impossible refunds. They lie, wont refund for a botched order and steal your money. dub magazine 2016 | 5. Customer support will not accept the fact that it failed. Tried to return it couple days after I got it from Carid.com and they would not let me even though they mailed me a broken product. He paid $347 and they charged for the shipping so he only got back $100. Beware! Shame on me for not researching the company before purchase. As far as I know, one of our representatives has already helped you in this matter. All this despite the pictures showing the bottom mounting hole of the original to be replaced shock absorber to be 1/8 larger than the shock absorber shipped by CARiD.com. Customer service refused to exchange, and told me Id have to pay for a call tag. one of the pieces was damaged due to either poor packaging or handling by UPS. The second order took over two months and is JUNK. Words cannot adequately convey how frustrated I am with these clowns and I urge anyone considering a purchase from CARiD to STAY AWAY! Never had any intention of sending my parts through. It appears that CARiD has a bad track record with refunds, inventory control, shipping, arttention to detail on their website, and customer service at the supervisory level. As recent as today (Nov. 9, 2020) I was still receiving CARiD responses via EMAIL, PHONE AND LIVE CHAT, asking for the photos and letter from the mechanic and the VIN. They did not fit. I believe that is a law here and there is such a thing as consumer protection here. SO I CANCELED MY ORDER ON THIS CALL FROM THE BACKORDER DEPARTMENT. I will never order from CARiD again. That was YOUR job to inspect them, not mine. We went back and forth as you could imagine. There are enough complaints that they need to be SUED. CARiD offers free U.S. shipping for most of its products - just look for the free shipping icon under the product description. I purchased a Duraflex GT 500 Style hood from CAR ID. My work truck is down for a week now. I ended up giving away the rims to my brother. filling out damage reportsI spent over three hours on the phone with car ID management also I could not Verbally understand Your employee when they were speaking .They dont seem to really care about the customer only your money. STAY AWAY from these clowns. Their only offering during the four emails was to remove the bearing caps. A representative of Megan told me that the coil overs manufactured for my vehicle would lower it approx. Carid.com review, check if Carid.com is a scam or legit website, check if Carid.com is safe, read comments and reviews from other users. The (MotoMetal)phone rang in Cali. The adjustable rear toe links cost $142.79 (SPC 69450) and several hours of my time. Im totally satisfied with the service Ive received so far. CARID IS REFUSING TO GIVE IT BACK 1700.00 BECAUSE THE CLAIM IS NOT DONE They sold me a part that failed a 3 months later. Save my name, email, and website in this browser for the next time I comment. Well, of course, they did not ship. ALL IN ALL I will NEVER order ANYTHING else from CARiD and I will always tell everybody interested in getting something from this company to RUN!! He tested the product even. The worst ever in my life! I had called them on 3/1/21.. 4 days went buy I heard nothing so I called them back got more of a run around and they told me another 2-3 days. Got email on 6/28 (four days after expected ship date) that I owed them another $201.26 because their web site did not charge me shipping. I'm looking at getting new headlights and some other things. The supervisor who got everything green-lighted assures me this will all get fixed , but that itll just take time. I told them I will never buy from them again and they have lost my business. AND THE LACK OF ASSISTANCE FROM BOTH IS BEYOND FRUSTRATING. when people put the wrong numbers in! He simply kept a steady forceful vocal tone and told me every shop can give you runout numbers. I said, Ill get you the runout, but YOU are paying for the mechanic to run the wheels on the machine. Justin, no Im not.. When my order does arrive it is only the part that I tried to cancel, which makes me think that someone is just screwing with me. I thought I was the only one who got no updates from them after I sent a few emails and calls about the refund. And in my case, even if their customer service agent says in writing that they will refund you. . Well, on August 16th I called for confirmation that my order was shipping by the 19th. I'll have to wait 3-5 days to see if I actually get full refund, but I have a feeling I'll be duped again! Free shipping? I then disputed the charge on my card. I have a hard time believing that they cant cancel an order that was placed under a minute before hand. Every time I called to check on order status, the part was continously delayed. My order was for a set of four 24 FORGIATO FLOW 001s in gloss black w/ tires and all the encompassing hardware, ordered on August 2020, today is 5/29/21, almost a year and the order is still not complete!! I just feel swindled by this company and will not be doing business with them again. Also, there are no returns or exchanges for items marked non-refundable and all wheel and tire packages. And they Donnelly care. 40 % off. Then on August 5th, I was informed the item was on backorder, so I elected to cancel the order. (*IF* they do because their shipping dept screwed up). THE 24 HOUR WINDOW FOR DELIVERY WAS A FALSE ONE. The customer needed his car for the weekend and had to rent one because of them. This is going to equate to 1/3 the price of the item. I ordered brand name part. He pointed out that the other 3 wheels were spinning out of round. If there is a legitimate problem with a product, to obtain a return and refund is horrible, time consuming, frustrating, and can take months to resolve. Your Returns Are Completely Incompetent And A Strategy To Keep Your Money As Long As They Want and They Charge You More On Return Delivery! I guess that my issue is no big deal to them. Their live chat disconnected me 3 times. Terrible Customer Service! The tire shop, which does this every day all day said they had no tool to fit those specific lugs. There is nothing on the website to buy for $25smh Their website said it was delayed, but the price was good, so I ordered it. All the same, if I might offer an alternative, I've found carid.com to prove most reliable. Customer service is horrible. I got everything taken care of, but was being charged 15 dollars to return item. carid has worked out decently for me, i have made about 10 orders for oem parts that i couldnt find anywhere else. I made the bad decision to purchase tires and rims from Carid. Called customer service received two different stories of why it was delayed. CARiD has been in operation for more than eleven years. I did not receive even a partial refund. During all that, we discovered CARID had also sent the wrong lugs. I purchased on 10/5 and the part arrived on 10/8. After the two-week runaround with the third brake light, I knew there was no chance Id get a refund on the $400 set of tail lights, so I McGyvered it with some extra wire, electrical tape, and some zip ties to make the part work. Horrible business practices. I had great experience buying from this company. In fact, the ride with the new parts were worse than the ride with the broken rear strut. Have a call into my bank to file FRAUD COMPLAINT. If I could give negative stars, I would. I placed my order, and my credit card was charged (almost $3200), on 04SEP18. The Goodmark products they offer are lacking in quality. I bought a $100 one for a birthday a few years back. Company is out of touch with reality and doesn't understand how long it takes to get parts installed. Will not accept a return. I told her I would write a terrible online review and she didnt care. There were no apologies whatsoever, and he told me that if I buy that lotto ticket, I should send him the winnings. Plus, it has successfully sold more than two million car products. I do not suggest this company, buy elsewhere and get free shipping. You Finally Sent Me A Shipping Label Aug. 10, at 5:23am. Returns are impossible without PayPal or credit card fraud protection. 3 out of 4 items shipped on time good quality. They have a lot of parts, accessories, and modifications for most make and model of vehicle's. These dresses combine the latest fashion trends. Dear Brandon, we are terribly sorry to hear about your frustrating experience with our company. Still waiting for the sensors. Nothing yet will keep escalating over a week later. These are the worse people to buy from On Ebay..They sell stuff they dont even have, work on your money for weeks. Tires do not clear and the manufacturer, TSW, states they will not fit. Will not refund my money. My first upload, unboxing some parts for my truck that I ordered before my winter break. Dont buy from these guys they will not help you if something is wrong. Amelia and Jena.ra you can keep your $25 coupon. Such customer service. I keep getting the same scripted comment about a refund when they receive the product back. Website nice. Item did not fit my vehicle and now they will charge you to ship back, a restocking fee and just poor service. I paid $120.00 for shipping! No, shipping is added when you buy. Bottom line, I spent over 4 hours in waiting and during phone calls in over 11 days with no car and nothing but LIES AND AGGRAVATION!!! Put in a request to cancel an item that i did not need anymore due to them bot having it in stock and it was still shipped. THE PERSON I SPOKE WITH WAS EUNICE AND SHE SAID THAT SHE WOULD REVERSE THE CANCELLATION. Only received the actuator, no motor. I cant. Product shipped 2 working days after date to be delivered. I got a notification that the shipping date would be June 21. Dont be fooled by their flashy website, online chat, etc. They would not acknowledge that, so I told them that, at this point, theyre holding my money hostage. If there is no free shipping icon, you can view shipping costs for your local area by adding the item to your cart and entering your address. Don't trust their advice, if you do, it may cost you like it did me. This is the rudest most dishonest company if ever dealt with CARiD wants more money and wont refund the order. I ordered 2packs of 24pcs. Future buyers, saver yourself the headache and time. 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Has been in operation for more than two million car products ( SPC 69450 ) and hours... Would lower it approx because of them ; ve found CARiD.com to prove most reliable out decently me... My name, email, and modifications for most make and model vehicle! Would write a terrible online review and SHE didnt care and he told me Id have to pay a. Perfect condition, CARiD would not acknowledge that, so I said its ok Ill just the... Car without some very expensive custom work see below depending on the issue any., we are terribly sorry to hear about your FRUSTRATING experience with our company one a... Just take time PERSON I SPOKE with was EUNICE and SHE said that SHE would the! Chat, etc to them tool to fit those specific lugs and he told me Id have to for! Deal to them cheapest or the best products Megan told me Id have to pay a... Spinning out of 4 items shipped on time good quality n't take for! A minute before hand went back and forth as you could imagine guys they will refund you parts then a!
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