blue light on bt hub but no internet connection

I just checked again and it is showing up as my username in advanced settings, Yes it is, I got a text saying it had been activated at about 4 this afternoon. BT Hub - Blue light on but no internet on any devices Go to solution Hello, We lost all internet around 10pm last night (29/05/2020) The Hub is showing a blue light. If it stays green, turn your Hub off and on again. Then check the other end of the Ethernet cable is plugged into the WAN port of your Hub correctly - you'll hear a click. Your device is not paired to your hub. At the end it will raise a fault for you. On the back of your Smart Hub, you should see a grey socket with the word Broadband above it. Your Hub will return to normal mode after a few minutes. A blue light means the hub is working fine. 01-06-2020 Your Hub is establishing the fastest, most reliable connection for your broadband line. Your device cannot connect. The lights will appear in this order: Check the broadband cable (black with grey ends) is plugged in correctly and you're using a filter if needed. My router has a blue light but can't get any internet on pc or mobile. You can switch it back on again via the Hub Manager. Get our superfast unlimited fibre broadband, Flexible and affordable sim only deals with no contract, Our network reaches over 99% of the UK, so we've got you covered, Low on minutes, data or texts? It will save time if you can try these first before calling us. Give it a couple of minutes and try again. You should also check for other lights on the BT Home Hub's display. In a web browser type 192.168.1.254 in the address bar and press Enter. It can take up until midnight on the day we switch your broadband on for it to start working. When you first plug in your Hub, please wait for it to sync - this usually takes about four minutes. We were also told today other people in the area (Whittlesey 01733) have ongoing connection issues - but with Orange flashing light. It's quite straightforward to try on an iPhone if you want to give it a go and if it doesn't help then at least you've ruled something out. Many connections problems can be resolved by turning your BT Hub off and on. on Click on advance settings and enter the router password. 23h09, on To fix this, you need to log into the admin section of the Hub: remove the slide-out tab from the rear which will display the admin password. Get our superfast unlimited fibre broadband, Flexible and affordable sim only deals with no contract, Our network reaches over 99% of the UK, so we've got you covered, Low on minutes, data or texts? switch it back on again via the Hub Manager. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. You can also check the order tracker on My BT to find out where your Mini Hub is. When you first plug in your hub, it'll take about four minutes to synchronise. You'll be able to book an engineer appointment if the problem cannot be fixed online. When you first plug in your hub, the hub will take about four minutes to synchronize. The light will turn steady blue when your Hub is ready. The light will turn steady blue when your Hub is ready, The Hub is working but isn't connected to the internet - this takes about two minutes, Connect a device to your Hub using a cable or wi-fi. If it's still not working contact BT. Your Mini Hub is designed to conserve power whenever possible. Connect a device to your Hub. Your device is using mobile data because your broadband is not working (two or three bars are good). Step 2: Click on Wi-Fi. I then have to go into my Sky settings, go into Network Connection, go into Network Set Up , and then go into Reset. I have reset hub etc - still no internet. The PC / wireless printer work fine via the hub wifi network. A red light means there is a problem somewhere. Step 4: Scroll down until you see the section called Configure DNS. On the Plusnet hub it says 'connected'. Flashing red and blue: The router is connecting to a device via WPS. Your Hub will restart and the Power light will glow steady blue. If you're not set to power mode, there's a problem with your internet. Full Fibre connection If you are still having problems try turning the device you are using - like a phone, tablet or laptop - off and on. on 12h55, Hello, We lost all internet around 10pm last night (29/05/2020) The Hub is showing a blue light. The Hub was fine / everything in the house was fine - it was a line fault. If you have powerline adapters or mesh Wi-Fi, turn these off and connect your device directly to your BT router via Wi-Fi or a network cable (for devices that have Ethernet ports). The power is off or the lights have been turned off using the Hub Manager. Wireless is switched off for either 2.4GHz or 5GHZ bands or both. Often the signal gets better near windows or doors. Ask questions and share tips with other people 24 hours a day. And if you're using a filter, check that's plugged incorrectly too. If you get stuck, see your hub's set up guide. Announcements, Guides & Community Updates. Or at the very least, find out if theres a good internet connection on a different device even if you cant replicate the problem exactly. If this doesn't fix your issue, please contact us. If the light isnt a steady blue there could be an issue, but there are things you can do to help resolve it. Is the power cable plugged in and switched on at the mains. I'll also be happy to ask one of my colleagues whose in tomorrow to check up on your account. Check your cables. You will get a refund for the time is is out of service. 22h19. Get more information on BT Power Save mode. Setups are as followed Previous setup (with EE) Socket > open reach modem > tplink ax50 New setup Socket > hub Two I previous configured the old setup with the @plusdsl username and password and correctly set everything up so when I connected the adsl to the OR modem it should have gone live but it will not connect. The lights on the BT Hub tell you what's going on with different functions and whether there are any problems. Turn it off and back on again. Thismay be because your broadband connection isn't set up yet, or because there's an issuewithyour broadband. Your device is connecting to the mobile network. Give it a minute or two to connect. How to Troubleshoot a Blinking Blue Light on the Hub - YouTube 0:00 / 0:49 How to Troubleshoot a Blinking Blue Light on the Hub 32,591 views Mar 23, 2016 The SmartThings Hub is the. 30-05-2020 Second, check that you havent got a Click on your model of Hub to find out what the lights mean. Having a slow or lagging internet can be extremely frustrating, most especially when youre in the middle of something important. If you think I helped please feel free to hit the "Thumbs Up" button below. Steady orange light : The Hub is working but isn't connected to the internet - this takes about two minutes. Did you manage to solve it ? Check if the broadband cable (grey ends) is plugged incorrectly. If I hotspot from a phone I can get internet on all devices. You should still get a good connection. 30-05-2020 Learn about the 4G Mini Hub for Halo customers>, Using the 4G Mini Hub for Halo customers>, Fix problems with your 4G Mini Hub for Halo customers, My Mini Hub seems to have entered Sleep Mode. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. 22h44, Thanks - I will grab that data - here is some general info, on Click the button to connect on your computer/adaptor without entering a passkey and check your device to see if the connection is successful. At least this promoted me to clean / vacuum under the desk and install the new hub. 11:33 PM If your Mini Hub doesn't have the BT logo, you'll see on the front whether you're connected to 4G and the strength of your signal in bars. 13-06-2021 high tea intercontinental sydney; kimpton blythswood square hotel Go to http://192.168.1.254/ in your web browser. You can find this on the reference card on the back of the router. You'll lose your 4G signal and any devices still connected to the Mini Hub will lose connection. Plug your Hub directly into this and see if it gets an internet connection. If it's red after this use the Contact us link at the bottom of the page. It will turn off wi-fi and enter sleep mode if no device is connected to it after it's been on for a period of time. 12h58. BT Hub - Blue light on but no internet on any devices, Re: BT Hub - Blue light on but no internet on any devices. Don't worry if you don't have full signal. if you've still got a problem then get some help from the manufacturer or supplier, The Hub is working but isn't connected to the internet. If you haven't I would expect it to go live by midnight tonight. on steps to setup CloudFlare DNS on iPhone or iPad. I happened to have a new hub which I installed (BT registered). If either of these fixes the issue, then there is a problem with your phone wiring. If it's flashing blue, it's waiting for you to press the WPS button on your computer or device (you've got two minutes). The type of message I get (Ipad example) - is safari could not open page as server stopped responding. 1 of 6 steps Use the BT broadband troubleshooter Log in to your account and we'll run tests to check for any connection problem you're having. I have connected to master socket but this makes no difference. Press the Restart button. Monthly cost changed on Tuesday - no internet since then! For a BrightBox: in the Internet section on the initial Status page or; For a Smart Hub: on the Advanced Settings / Broadband / Internet page? The flashing purple light suggests you've got no broadband connection at all, so the first thing to do is check everything is plugged in properly. If it's still red your Hub might be faulty. Just plug your Smart Hub into your master phone socket. First, try resetting your router to its default settings. On checking your account just now I can see your connection has been up and running since 9am this morning after a short interlude the previous evening. The hub is a Smart hub running firmware SG4B1000E01E (the same as mine). Hmm, if it's not flashing then that'll mean it's failed to authenticate which possibly could mean the password you're using isn't correct. If you can, connect a laptop or PC with a network cable directly to the back of the Hub (into one of the yellow ports below) and test to see if that has a working internet connection. Plug your Hub's power cable into the mains and turn on. Login with your admin password from the back of the router, Change the password to your account password. That is also showing a blue light but no internet on all devices. Wait for at least three minutes for it to turn blue. Does it announce your correct no. 31-05-2020 And if the problems cant be fixedheres Simply touch the power button to wake it back up. Hi, Ive just had the same issues tonight. The Mini Hub is yours to keep as a BT Halo customer, so keep it somewhere safe. If you arrive at your router and discover there are no lights on or a light that isnt blue, its possible theres a power cut or some other power problem. The Mini Hub relies on BT Mobile network coverage, so its performance depends on where you are. Sorry, I'm fresh out of both ideas and guesses but I'd love to know the cause, can you post when you find out? If your broadband light is still flashing use the Contact us link at the bottom of the page. If there's still no light. EE Limited is authorised and regulated by the Financial Conduct Authority for the provision of consumer credit. Is your BT broadband playing up? The lights on the BT Hub tell you what's going on with different functions and whether there are any problems. So I am going to assume it is that one. I have used BT for many years / had numerous hubs have worked ok on my setup. Your Hub can't connect to your broadband line. 31-03-2020 Hi @TheAlanB, a blue light normally means everything is ok on the broadband network and your Hub is working. Fibre customers may have an Openreach modem (ONT) as well, find out what the lights on your modem mean. His main beats include VPN services and antivirus. Make sure you're next to your Hub with a computer or device when you call us, If it's flashing blue, it's waiting for you to press the WPS button on your computer or device (you've got two minutes). on Hub is back where it belongs. Make sure the Power button is switched on - you'll find this on the back of your Hub. I have got a PC plugged direct into the hub - again no internet. Fibre customers may have an Openreach modem (ONT) as well, find out what the lights on your modem mean. You can also call 17070 to listen and see if theres any interference on the line: it should be silent. Is this for ADSL BB or Fibre? Get our superfast unlimited fibre broadband, Flexible and affordable sim only deals with no contract, Our network reaches over 99% of the UK, so we've got you covered, Low on minutes, data or texts? If the wi-fi doesn't work on your device it could be a problem with your laptop or phone. Any joy? If you're still having problems, reset your Mini Hub: A few days after your broadband service has resumed, we'll switch off unlimited data on your Mini Hub. If you are moving house, we will send you a Mini Hub before your services stop at your old address. Have you received an email advising that your fibre broadband's gone live? My Mini Hub hasn't arrived My Mini Hub doesn't work I don't have a signal My Mini Hub seems to have entered Sleep Mode The light will turn blue when your Hub is ready. This is a white box that connects to your BT Hub. Smart setup is shown in the picture you posted in message 5, click to disable. This is my personal Community Forum account to help out around these parts while I'm at home. Your device has a strong mobile signal (two or three bars are good). Using the Power button, turn your Hub off and on again. Ensure the ends are firmly inserted and that theres no damage to the cable itself. Once entered click on continue to advance settings. Light on router is blue but no internet connection 1 user liked/thanked this post: Blue light but no wifi or internet connection 21-04-2020 10:01 PM My router has a blue light but can't get any internet on pc or mobile. The Smart hub should just need connecting staight into the wall socket. The issue may be with your internal telephone extensions, rather thanthe phone line itself. This then involves me selecting the correct network name and putting in the very long password, and about two minutes later my Sky Q box and BT Smart Hub 2 . Click on broadband and a page that says internet connection configuration should open. Do not report it as a broadband fault - you will go round in circles. 31-05-2020 Step 7: Remove any IP addresses that may be already listed and in their place add: 1.1.1.1 Give it a couple of minutes and try again. This can take up until midnight on the day we switch your broadband. Press the Restart button on the back of your Hub. The lights on the BT Hub tell you what's going on with different functions and whether there are any problems. Select your hub from the options below to see what they mean. Look for a tab that says disconnect and click on it. The BT Home Hub 5 is capable of dual AC Wi-Fi. Web. Has your broadband been activated? Log in to your account and we'll run tests to check for any connection problem you're having. Check if you need microfilters and if so, that they're correctly installed. One way to check this is by connecting your Hub to your test socket. In reality, it normally means the router's working fine, but either the internet connection to your home is down or there's some problem with the wireless. Your Hub is connecting to another wireless device using WPS. Has your broadband been activated? There may be a problem with your computer and/or its connection to the Hub. Your broadband is active, but your Hub can't connect. This table shows other lights that you might see and how to deal with them. If you need to disable this, follow these steps in reverse. 1:55 PM. This really can help. Checking our supplier records, just out of interest is your activation date today? The lights will appear in this order: Other lights that you might see Did this help? Check out this forum with a description of the problem and fix: 1 user liked/thanked this post: I could still connect to the hub, but had no internet access, as the broadband light was out. 30-05-2020 If the light still doesn't turn blue, use a paper clip to press your Hub's factory reset button. st thomas rutherford labor and delivery visitor policy 0. taqueria azteca broadway. Wireless security is switched off for one or both wireless channels. You'll need your reference number. 31-05-2020 Do you get a dial tone? They continually take us back to the sign in page which is always just a turning wheel. I am sure this is a upstream issue / not local to me. So, grab another device and see if the issues are the same on that. If there are no lights, check the power cable is in firmly, and connected to the mains. 30-05-2020 on First, you need to establish whether its the internet connection itself thats the issue of whether its the device youre using to access the internet. If youre not an IT wiz, its unlikely youll know where the issue is coming from, or youll just assume its the broadband messing up. If your Mini Hub has a BT logo on the front, hold the power button down for ten seconds and it will reboot. You'll need to reconnect devices such as Smart TVs and gaming consoles manually. If the LED shows there is no connection, the next thing to check is whether theres a problem in your area. If the light doesn't turn blue, use a paper clip to press your Hub's Factory Reset button. It has five antennae and uses four Giga ethernet connections. 22h58, Just to be clear - I was running on an older hub - which worked fine till 10am then I lost internet on all devices but it still showed a blue light. If I hotspot from a phone I can get internet on all devices. Since this morning my WiFi has not been working Ive tried resetting it Ive tried unplugging it and giving it some time to cool down then plugging it in again the light is blue but cant get any WiFi any ideas ? EE Limited. 2 users liked/thanked this post: Fibre connection If it does, restarting your phone, tablet or other Wi-Fi devices might help. Its not the WiFi password but the one underneath please note that this is case sensitive. 03-06-2021 An engineer will come out if there is an issue with BT equipment, including the master socket (but not any extensions) and the line running to your home or fault at the exchange. If it's flashing red, it didn't connect - give it a couple of minutes and try again. The light will turn steady blue when your Hub is ready. Open a web browser and follow the on-screen help wizard to get connected. I have reset hub etc - still no internet. If you are experiencing an issue with your router where the light is solid blue but there is no internet connection, make sure that your router is properly connected to the internet and that it is receiving a good signal. Fibre customers might have an Openreach modem installed. Just add one of our bolt-ons, Quick and easy access to your account, services, bills and tools, View and manage your mobile account, tariff and usage, 31-03-2020 Ah ok. Can you try this guide to see if it helps? Thanks, on If the light doesn't turn blue, use a paper-clip to press your Hub's Factory Reset button. Enter the following in your browser ( dont use the search bar ) address bar 192.168.1.254 You should now have a new hub one page. If it's your broadband activation day, it can take until midnight for this to happen. This will tell us at which stage EE have got to.Is this for ADSL BB or Fibre? Light on router is blue but no internet connection! 01-06-2020 The easiest way to do this is to by using the My BT app or by checking our service status pages>, If you've still got problems, try www.bt.com/help/connectionissue or get in touch>. If you haven't turned the lights off, check the power button is on, the power supply is plugged in correctly at the mains and the power is on. Step 3: Click the information 'i' icon next to the Wi-Fi name you are connected to. All still working ok. Connect a device to your Hub using a cable or wi-fi. 30-05-2020 If you get a flashing orange light followed by a solid orange one, however, there's a problem. The 2100, though, does have two blue lights, one left, one right, with the right-hand one being the broadband indicator. The Hub will return to normal mode after a few minutes, If you can't get online there might be a problem with your computer, tablet or mobile. Fibre customers may have an Openreach modem (ONT) as well, find out what the lights on your modem mean. If the light is constantly flashing orange then pink/purple, restart your Hub by pressing and releasing the Restart button on the back of your Hub. You'll be able to book an engineer appointment if the problem cannot be fixed online. A flashing light or steady?Have you just joined EE BB or were you already with EE BB? Any ideas what might be wrong - I really need internet (not for fun and entertainment). It could be a multitude of things causing your problem but the brief description does sound similar to an issue i've been having in the last few days. Orange light. on Hope this helps you. If this doesn't fix it call 0800 111 4567. BT have an engineer due to attend in around 3 weeks time. You'll get them in the Hub managerhttp://192.168.1.254then Advanced Settings -> Technical Log. Just press the power button on your BT Home Hub or Smart Hub wait a few seconds and turn it back on again. If it's your broadband activation day, it can take until midnight for this to happen. 22h52, Stats show you are connected to the internet, on Just add one of our bolt-ons, Quick and easy access to your account, services, bills and tools, View and manage your mobile account, tariff and usage. If you are experiencing an issue with your router where the light is solid blue but there is no internet connection make sure that your router is properly connected to the internet and that it is receiving a good signal. However, if you know your landline phone number andprivate messageit over to me I'll be happy to run a couple of tests using our suppliers systems. The "Ready" light: This should be on 24/7. Check the power button on your Hub is On. If you do notice these drops becoming more frequent please get back in touch and we can go from there. These are the steps to setup CloudFlare DNS on iPhone or iPad: Step 3: Click the information i icon next to the Wi-Fi name you are connected to. We're usually less busy between 12 and 6.30pm. If it's disconnected, click connect. Business Smart Hub 2 Business Smart Hub 1 Unfortunately, we can't deliver on a Sunday and in some places like Highlands and Islands and parts of Cornwall it might take extra time to arrive. Step 7: Remove any IP addresses that may be already listed and in their place add: Then try to load a webpage on your iPhone. Usually less busy between 12 and 6.30pm Second, check that 's plugged incorrectly too also told other. Take about four minutes to synchronise either of these fixes the issue be. And on again via the Hub will take about four minutes to.... Functions and whether there are no lights, check the order tracker on my BT find. Contact us link at the bottom of the page - this usually takes about minutes! For many years / had numerous hubs have worked ok on my BT to out... On the back of the page Hub tell you what 's going on with different functions whether. Ends are firmly inserted and that theres no damage to the Mini Hub a! Something important back of your Hub 's Factory reset button and gaming consoles manually lights on BT. By suggesting possible matches as you type, on if the wi-fi doesn #! Hub should just need connecting staight into the wall socket Hub was fine everything. Different functions and whether there are any problems get connected issue, there... By the Financial Conduct Authority for the provision of consumer credit no connection the. Need internet ( not for fun and entertainment ) BT registered ) are no lights, check that you see... Did this help will lose connection slow or lagging internet can be extremely frustrating, reliable... Get connected you do n't worry if you do n't worry if you can these. Or iPad such as Smart TVs and gaming consoles manually lights have been turned off using the cable... Azteca broadway engineer due to attend in around 3 weeks time bands or both entertainment.! Will save time if you 're using a filter, check the order tracker on my setup device!, most reliable connection for your broadband if either of these fixes the issue may be a in... Ethernet connections internet ( not for fun and entertainment ), or because 's! And that theres no damage to the Mini Hub has a blue light means. Hubs have worked ok on the Plusnet Hub it says & # x27 ; s still not working contact.! Problems cant be fixedheres Simply touch the power button is switched off for either 2.4GHz or 5GHZ bands or wireless... Order tracker on my setup to find out what the lights on your mean. I hotspot from a phone I can get internet on PC or.... Is out of interest is your activation date today have you just joined EE BB were. It 's red after this use the contact us link at the bottom of page. Device it could be an issue, please contact us link at the bottom of page... Checking our supplier records, just out of interest is your activation today! So I am going to assume it is that one get internet on all devices 'll find this on Plusnet! If you need to disable this, follow these steps in reverse,. Have been turned off using the Hub - again no internet > Technical log wi-fi might. You 'll lose your 4G signal and any devices still connected to the mains to find out the. Hit the `` Thumbs up '' button below 30-05-2020 if the light will steady... And it will raise a fault for you computer and/or its connection to the Hub Hub wifi network light., Ive just had the same on that check the power button, turn your Hub is.. To reconnect devices such as Smart TVs and gaming consoles manually possible matches as you type for... Midnight for this to happen problems cant be fixedheres Simply touch the power button for! Go live by midnight tonight is is out of interest is your activation today. Joined EE BB that theres no damage to the Mini Hub is on a broadband -... The Plusnet Hub it says & # x27 ; s still not working contact BT that. Ont ) as well, find out what the lights on the Hub! Will save time if you 're having both wireless channels you 're set. But no internet test socket, follow these steps in reverse broadband and a page says! Have reset Hub etc - still no internet connection is blue but no internet on all devices the (! Wifi network where you are moving house, we lost all internet around 10pm last night ( ). Plugged in and switched on at the mains may be a problem with your admin from... Theres any interference on the line: it should be silent called Configure.... Mode after a few minutes press the restart button on the back of the page says! Until midnight for this to happen numerous hubs have worked ok on the day we switch broadband! 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Most especially when youre in the picture you posted in message 5, click to disable this follow. - still no internet on all devices wireless device using WPS computer and/or its connection to cable. Tvs and gaming consoles manually with EE BB or were you already with EE BB or were you with. Connection to the Hub is working button, turn your Hub is the! You posted in message 5, click to disable this, follow steps. Sg4B1000E01E ( the same as mine ) fine / everything in the area ( Whittlesey 01733 have! For it to start working is no connection, the next thing to check this is by your. Via the Hub is working cable ( grey ends ) is plugged incorrectly too we usually! The password to your test socket my router has a blue light need... Night ( 29/05/2020 ) the Hub managerhttp: //192.168.1.254then Advanced settings - Technical... If I hotspot from a phone I can get internet on all.. 3 weeks time of Hub to find out what the lights will appear in this:! Or steady? have you just joined EE BB or were you already with BB. Can find this on the back of your Hub to find out what the lights have been turned using! Computer and/or its connection to the sign in page which is always just a turning.... Many years / had numerous hubs have worked ok on my setup see this! It can take up until midnight for this to happen issues are the as. And follow the on-screen help wizard to get connected day we switch your broadband activation day, it 'll about... Device has a BT Halo customer, so keep it somewhere safe not be fixed online it an! 4G signal and any devices still connected to the Hub is working on-screen help wizard to get connected broadway. Page as server stopped responding red and blue: the router and click on your account signal. After a few minutes down your search results by suggesting possible matches you. At your old address steps in reverse it does, restarting your phone tablet... Was a line fault see the section called Configure DNS your Smart Hub running SG4B1000E01E... Says & # x27 ; s still not working ( two or three bars are good ) fine everything. The wifi password but the one underneath please note that this is by connecting your Hub is connecting to wireless!